Refund & Return

At Moody Moon Wellness, we strive to provide our customers with the highest quality health and wellness products. We understand that sometimes issues may arise with your purchase, and we are here to assist you with our refund and return policy.

Refund Policy

If you have received an expired, damaged, or wrong product, we offer a hassle-free refund process. Our refund policy covers the following scenarios:

1. Expiry

If you receive a product that has expired, please contact our customer support team within 7 days of receiving the item. We will initiate a refund for the full purchase amount.

2. Damaged Product

In the unfortunate event that your product arrives damaged, please reach out to our customer support team within 48 hours of receiving the item. We may require photo evidence of the damage. Once verified, we will process a refund for the full purchase amount.

3. Wrong Product

If you receive the wrong product, please contact our customer support team within 7 days of receiving the item. We will arrange for the correct product to be shipped to you, free of charge. If the correct product is unavailable, we will issue a refund for the full purchase amount.

Please note that all refund requests are subject to verification by our customer support team. We may require additional information or evidence to process your refund.

Return Policy

For products that are not eligible for a refund, we offer a return policy. If you are unsatisfied with your purchase for any reason other than the scenarios mentioned above, you may return the item within 30 days of purchase.

To initiate a return, please contact our customer support team. The item must be returned in its original packaging and in unused condition. Once we receive the returned item, we will issue a refund for the purchase amount, excluding any shipping fees.

Frequently Asked Questions (FAQs)

Q: How long does the refund process take?

A: Once your refund request is approved, it may take up to 5 business days for the refund to be processed. The exact timeframe may vary depending on your payment method and financial institution.

Q: Do I need to pay for return shipping?

A: If your return is due to an expired, damaged, or wrong product, we will provide a prepaid shipping label. For returns unrelated to these scenarios, the customer is responsible for the return shipping costs.

Q: Can I exchange a product instead of getting a refund?

A: We currently do not offer direct product exchanges. If you received the wrong product, we will arrange for the correct item to be shipped to you. For other scenarios, we recommend initiating a return and placing a new order for the desired product.

If you have any further questions or require assistance with our refund and return policy, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction with your Moody Moon Wellness purchase.